Contact On Running Customer Service
How to Reach a Person at On Running
Verified Contact Information
Toll-Free Number:
-
1-855-433-6717USA / Canada
Customer Service:
-
1-503-222-0691USA
-
+61 130 020 1476Australia
-
+6 139 428 3976Australia
On Running Emails:
Business Customer Service
Investor Relations Department
Customer Service
General Info
On Running Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular On Running Phone Number
1 (855) 433-6717
Average Hold Time
00:01:20
Average Calls duration
4 minutes
Most Popular On Running Email Address
support@on-running.com
On Running Live Agent Availability
19% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Call Volume by Day
View full overview ›
On Running Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular On Running Phone Number | 1 (855) 433-6717 |
| Average Hold Time | 00:01:20 |
| Average Calls duration | 4 minutes |
| Most Popular On Running Email Address | support@on-running.com |
| On Running Live Agent Availability | 19% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| On Running Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 86% phone, 14% email |
| Common Reasons for Contact | Return/ replace, product/ service, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to On Running | First and last name, email or order id or tracking number |
Call Volume by Day
How to Contact On running?
Most Popular Number:
(855) 433-6717
USA / Canada
| Total calls: 1 342 | Issues resolved: 67 | Last call: May 17, 2026 |
Contact Information
On Running Website:
On Running Help Center:
Corporate Office Address:
On AG
Förrlibuckstrasse 190
Zurich,
Zurich
8005
Switzerland
Other Info (opening hours):
Hours:
Monday - Friday: 5:00am - 6:00pm (PT)
Saturday - Sunday: 7:00am - 5:00pm (PT)
Other Locations:
1250 NW 9th Ave., 5th Floor
Portland, OR 97209
United States
700 - 595 Burrard Street
Vancouver, BC V7X 1S8
Canada
Fax:
+41 (44) 225 15 56
Summary of On Running Customer Service Calls
1.7K
TOTAL
CALLS
CALLS
04:20
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call On Running?
Return/ Replace Question:
- “Exchange shoe size”
- “Returning shoes”
- “Label return”
Shipping and Delivery Question:
- “Never got my package”
- “Send my order to the wrong address”
- “Package not yet arrived”
Product/ Service Question:
- “I purchased a pair of on clouds 2 days before The Masters to wear while I worked there as a valet. I purchased at *** Sporting Store in Augusta. The sole began coming apart from the shoe. My mom tried to glue back but did not work. I need for”
- “Damaged sneaker”
- “Ask if on cloud have insurance”
Request for Information Question:
- “Need help”
- “Order status”
- “Status of my order 12558”
Refund Question:
- “Haven’t received my refund”
- “Refund”
- “Not refunded yet”
Payments and Charges Question:
- “To ask if my credit card was processed”
- “Paid for expedite shipping. Package will not arrive on time. Delayes. Need refund for expedite shipping costs”
- “Paid $25 for expedite shipping to receive my package today and package has not shipped yet. Package is expected to be delivered 11/9. Need refund for amount paid for expedite shipping”
Activation/ Cancellation Question:
- “Cancel the order”
- “Cancel an order”
- “Order cancelled and still showed up”
Account Question:
- “Promo code not accepted”
- “QR code will not download”
- “Smne hacked my email”
Staff Question:
- “Check to see if email from Cloud service is real.”
- “Customer service”
- “No one answered. On had very poor customer service”
Cards Question:
- “Missing Gift card”
- “Gift card issue”
- “Been trying since yesterday to get gift card emailed to me.”
Website/ Application Question:
- “Web site authenticity question”
- “Website won’t let me order”
Other Question:
- “Shoe hurts in archway! Not what $190 should get me!”
- “Send back gift”
- “Na”
Compare On Running Customer Service To
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On Running