On Running

Dear On Running Customer Service Team,

My name is David Navas, and I am writing to formally escalate a recurring product defect that I have experienced with multiple pairs of your black running shoes.

This is now the second pair that has failed in the exact same manner: the upper mesh tears in the same location despite normal use and without any misuse. At this point, this cannot be considered an isolated incident.

Furthermore, I have become aware of similar cases from other users, including a close family member, who experienced the same defect in black On shoes. This raises serious concerns about a potential design, material, or manufacturing flaw affecting this specific product variation.

As a long-standing and loyal customer of On Running currently owning more than six pairs across different models, I find this situation both disappointing and concerning. None of my other On products have shown this issue, which further highlights a clear inconsistency in quality control.

Given the repeated nature of this defect and its potential impact on consumer trust, I respectfully request:

A formal review and explanation of this issue

A resolution in line with your product quality standards

Clarification on whether this defect has been previously reported or addressed

Please note that I am prepared to provide full photographic documentation of the defective products, as well as proof of purchase and ownership history.

If necessary, I am also prepared to escalate this matter further through appropriate consumer protection channels, including Consumer Reports and other relevant agencies.

I trust your company will take this matter seriously and respond promptly with a satisfactory resolution.

Sincerely,

David Navas

Hello On Running Team,

I hope youre doing well. Im contacting you because I recently purchased a pair of On Cloud shoes, and after wearing them for the very first time, they developed blue discoloration on several areas of the upper fabric.

Unfortunately, the form/email I am using does not allow me to attach photos, but I can send them to you as soon as you provide an alternative method (a direct email, a link, or a case number where I can upload them).

Here are the details:The socks I wore do not bleed color.I did not wear the shoes with any clothing that could transfer dye.The blue stains appeared immediately after the first wear.I no longer have the purchase receipt, but I can provide any additional information you may need.

I am concerned that this may be a material or manufacturing issue, and I would like to know:1.If this type of blue staining has been reported before.2.Whether On has an approved cleaning method for this situation.3.If this issue may qualify for a warranty, replacement, or further inspection.

Please let me know how I can send you the photos for proper evaluation.

Thank you very much for your help. I look forward to your response.

Kind regards,

Gabriela Arámbula

December 2025, I reviewed my bank statement and noticed I was still being charged for a Cyclon subscription that started in September 2024 and should have been canceled in March 2025. As a result, I overpaid for eight months. I notified customer service (Juan), and after multiple emails, he requested that I return the Cyclon shoes before a refund, credit, or replacement could be processed. I returned the pair of shoes using the label provided.
Please note that on December 12, 2025, Juan confirmed via email that he went ahead and canceled the subscription. Again, the Cyclon subscription started on September 9, 2024, and was scheduled to end in March 2025, covering six months. However, I was charged for eight additional months.
Today (1/7/26), Juan emailed me stating that a refund, credit, or replacement will not be processed - period. The company has my shoes and my overcharged funds.
I need your help.
evedesigns2@***.com
USA